Team Leading Supervisor Level 3



Course Information

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Intro :

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Aims :

Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals.

Syllabus :

  • Team management principles - including team dynamics, motivation and managing resources and workloads
  • Leadership techniques - including coaching, decision making, role modelling and managing change
  • Performance management - including absence management, conducting appraisals, setting goals and objectives
  • Relationship management - including negotiation and networking skills and customer and stakeholder management
  • Communications - including active listening, chairing meetings, presentation and digital, verbal and written communication skills
  • Human resources (HR) and legal requirements - including equality, diversity and inclusion
  • Operational and project management - including planning and prioritisation, collecting, analysing and using data and risk management
  • Financial management - including controlling budgets, delivering value for money and governance and compliance

Certification :

Universal Skills Group

Notes :

Available on-site and in our centres On completion, apprentices may choose to register as Associate members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression

Duration :

15 Months

Fees :

Levy Amount: £5,000


Contact for availability

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